Cancellation & Refund Policy
Understanding our cancellation and refund procedures for exhibition bookings
Important Information
Please read this policy carefully before making any booking. Cancellation charges apply based on the timing of your cancellation request.
Cancellation Timeline & Refund Rates
Refund amounts are calculated based on when you cancel your booking relative to the exhibition start date:
Refund Schedule
Processing Fee
A processing fee of 5% will be deducted from all refund amounts to cover administrative costs.
Cancellation Process
Follow these steps to cancel your exhibition booking:
Submit Cancellation Request
Send a written cancellation request to support@aakarexhibition.com with your booking details
Verification Process
Our team will verify your booking details and calculate the refund amount based on the cancellation timeline
Refund Processing
Approved refunds will be credited within 5-7 business days to your original payment method
Confirmation
You will receive an email confirmation once the refund has been processed
Eligible for Refund
- Cancellations made within the specified timeline
- Exhibition cancellation by organizer
- Force majeure events (natural disasters, government restrictions)
- Technical issues preventing exhibition participation
Not Eligible for Refund
- No-show on exhibition day without prior cancellation
- Exhibitor misconduct leading to removal
- Changes in business circumstances
- Partial participation (attending only some days)
- Requests made after exhibition completion
Special Circumstances
Emergency Cancellations
In case of medical emergencies or other exceptional circumstances, please contact us immediately. Each case will be reviewed individually, and we may consider special refund arrangements.
Exhibition Postponement
If an exhibition is postponed due to unforeseen circumstances:
- •Full refund will be offered if new dates are not suitable
- •Booking can be transferred to new exhibition dates at no additional cost
- •No cancellation charges will apply in such cases
Venue Changes
If the exhibition venue is changed significantly:
- •Exhibitors will be notified at least 15 days in advance
- •Option to cancel with 80% refund regardless of timeline
- •Alternative arrangements will be offered where possible
Important Notes
Required Information for Cancellation
Please include the following in your cancellation request: Booking ID, Exhibitor name, Exhibition name, Contact details, Reason for cancellation, Bank details for refund (if different from original payment method).
- •Refunds will be processed in the same currency as the original payment
- •Bank transfer charges (if any) will be borne by the exhibitor
- •Partial cancellations (reducing stall count) follow the same timeline rules
- •Group bookings may have different terms - please check your agreement
- •Refund timeline starts from the exhibition start date, not booking date
- •All cancellation requests must be in writing (email preferred)
Need Help with Cancellation?
Our customer support team is here to assist you with the cancellation process. Contact us as soon as possible if you need to cancel your booking.
Contact Support
Email: support@aakarexhibition.com
Phone: 7016727956
Contact Person: Tanvir Pathan (+91 81550 01192)
This policy is effective from January 1, 2024, and applies to all bookings made after this date.